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Frequently Asked Questions
Getting Started
Can I track my devices from my phone?
Yes — download the Selftrack app from the App Store (iOS) or Play Store (Android) by searching 'Selftrack'. Log in with the same credentials you use on our website to view your devices in real-time from anywhere.
How many contacts can I add to my account?
You can add as many contacts as you wish to your Selftrack account. There is no limit on the number of contacts you can configure for alerts and notifications.
Will the tracking device drain my vehicle's battery?
The tracking device requires very low voltage and will not typically drain your battery during normal use. However, if the vehicle is left unused for an extended period, the battery may run flat over time.
Stolen Vehicle Recovery
Who handles Stolen Vehicle Recovery and how do I contact them?
Selftrack uses Afrisist (www.afrisist.co.za) for all stolen vehicle recovery. You can reach their 24/7 Recovery Call Centre on 0861 742 778. We strongly recommend saving this number on your phone.
Does the Recovery Call Centre react automatically to alerts?
Only on certain events. If you are subscribed to a Recovery plan, the following events will automatically trigger Call Centre action: Panic Alert (when panic button is pressed), and other critical security events defined in your subscription.
What do I do if my vehicle is stolen?
Immediately contact the 24/7 Recovery Call Centre on 0861 742 778 — save this number now. You can also contact our office during trading hours on 0861 909 101. Do not attempt to recover the vehicle yourself.
Installation & Devices
Do you have fitment centres in Durban and Cape Town?
Yes — Selftrack has fitment centres across all provinces within South Africa, including all major cities and suburbs. Most centres also offer mobile installers for on-site installation at your location.
What do I do if my tracking device is not working?
Contact our Customer Care Centre on 0861 909 101 and our team will diagnose and resolve the issue. You can also WhatsApp us on 066 480 5375.
What do I need to do to remove or move my device to a new vehicle?
Contact our Customer Care Centre on 0861 909 101 and they will guide you through the process, arrange a technician if needed, and update your account accordingly.
Billing & Payments
Do you accept card payments?
Currently Selftrack accepts EFT (Electronic Funds Transfer) and cash payments only. Card payment facilities are not available at this time.
What are your trading hours?
Our office operates Monday to Friday, 08:00–17:00, excluding weekends and public holidays. A standby agent is available after hours and on weekends via WhatsApp or SMS on 066 480 5375. The Recovery Call Centre is available 24/7 on 0861 742 778.
Is there a long-term contract required?
No credit vetting or long-term contracts are required for standard subscriptions. Simply pay the monthly monitoring fee for as long as you require the service. A 36-month debit order option is available and offers a reduced monthly rate.
Platform & App
How do I view satellite images of my vehicle's location?
Satellite images can be viewed via the Selftrack Mobile App (Android & iOS) or through the Web User Interface at selftrack.co.za. Simply log in and select the satellite view option on your map.
What alerts and reports are available on my subscription?
Depending on your plan, you can receive alerts for: speeding, unauthorised movement, battery tamper, panic, crash, towing and geo-fencing. Reports include trip history, SARS Tax Logbook, driving behaviour, fuel and more.